Yep, I've been in one.....that's why I've not posted, I think. I've been really "down" and haven't felt like doing much of anything. My last posting is right on target for this one too.....more bad news than good, still...yay.
Today I'm just going to update on the office furniture situation - that alone will be loooonnnnnng! UPS took 2 of the 4 damaged pieces as returns, touch up kit arrived, seller couldn't find repair person to come to northern ME, so offered us a discount on the 6 pieces with minor damages. Oh, and he authorized us to get rid of the two pieces that UPS did not pick up - they were damaged beyond repair, so we salvaged the hardware off them and hauled them to the dump. While thinking about the refund offer, the replacement order of those 4 pieces arrives.....BY UPS AGAIN???? Sheesh. I KNOW the rep I'm dealing with agreed with me that the delivery should be by freight truck, not UPS...so what the heck happened??? Driver won't allow me to inspect before signing, so I refuse to take delivery. UPS driver says he'll take them back to his facility and have their company inspector check them. I get a call that night from UPS inspector, who says she saw just one tiny (1/4") scratch on one piece, didn't see any other damage. I was surprised, so started asking questions....hmmmmmmmm......
During the conversation, it comes out that she did NOT open all 4 boxes and look the pieces over, she only opened the very top of one box (kinda figured, when she couldn't tell me what piece of furniture she had inspected). Well, of COURSE you didn't see the damage! So, I talk to seller's rep.....he doesn't know why it was sent UPS again, but recommends I accept anyway and they'll just reorder (for the third time) if these are damaged. Grrrr. So, UPS comes a week later with the packages....ALL ARE BROKEN!!! Snarl, growl. I call the seller's rep.....he's VERY accommodating....orders the 4 items a THIRD time (plus orders a replacement for one of the other 6 pieces that I'd discovered was more damaged than we realized) and assures me they'll be delivered truck freight.
The 5 pieces arrive truck freight....now....this time, all boxes are clearly marked "furniture" "this side up" "fragile" and one of the boxes is visibly damaged. AND.....two of the boxes are sitting on their ENDS, not "this side up"!!!!! WHAT???? After opening the one with the visible damage (which was broken), I insisted that the other 4 be opened before we unloaded them. The driver said he wasn't supposed to open and inspect any that did not have visible damage and I INSISTED.....it was that or he was to take the whole order back and I would personally note by my signature that I was refusing it because I felt it MUST be damaged due to the position of the boxes and the non-cooperation of the driver. So, he allowed them all to be opened, and the other one on it's end was broken too. He insisted it was not his fault, it looked like factory damage to him. I said I wasn't assigning fault, I was simply refusing to accept a broken piece of furniture.
So...back to the seller's rep. I GIVE UP!!!! Of all the furniture we ordered, we ended up without one long reception hutch, which we've decided we can just deal without having at all. I told them if they'd refund the money on that long hutch, refund the money for the short reception hutch (that is damaged) and give us the discount that they offered on all the other pieces, I would settle for this all to be done. Otherwise, they are going to have to order ALL TEN pieces all over again, because I am DONE with damaged furniture. The rep agreed to my terms, so I'm waiting to see how much of a credit gets put on my Visa.
Oh, and once again, UPS came and got just 2 of the 4 damaged pieces!! AARRGGHH! Geez.....!
Done Ramblin
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